Novotel Abu Dhabi Al Bustan is a contemporary 4-star hotel located in the heart of Abu Dhabi, offering a blend of comfort and modern amenities. Guest Service Agent jobs in Abu Dhabi, As part of the global Accor Hotels group, Novotel is renowned for its commitment to providing exceptional service and creating memorable experiences for guests. The hotel features well-appointed rooms, diverse dining options, and state-of-the-art facilities, catering to both business and leisure travelers.
Job Overview
As a Guest Service Agent at Novotel Abu Dhabi Al Bustan, you will be the first point of contact for guests, ensuring they have a memorable experience from check-in to check-out. Your role is pivotal in delivering exceptional service, addressing guest inquiries, and maintaining the hotel’s high standards of hospitality.
Key Responsibilities
- Guest Reception: Welcome guests upon arrival and assist with check-in procedures.
- Guest Relations: Address guest inquiries, requests, and complaints promptly and professionally.
- Check-Out Procedures: Handle check-out processes, including billing and payment processing.
- Information Provision: Provide information about hotel amenities, services, and local attractions.
- Reservation Management: Manage room reservations and cancellations using the hotel’s booking system.
- Coordination: Coordinate with housekeeping and maintenance teams to fulfill guest requests.
- Promotion: Promote hotel services and amenities, including room upgrades and special packages.
- Record Maintenance: Maintain accurate guest records and documentation.
- Policy Adherence: Ensure adherence to hotel policies and procedures, especially concerning safety and security.
- Emergency Handling: Handle emergency situations calmly and efficiently.
Qualifications & Requirements
- Education: Bachelor’s degree or relevant certifications in Hospitality or related fields.
- Experience: At least 3 years of experience in a similar role, preferably in 4* or 5* hotels.
- Skills:
- Proficiency in hotel management software, preferably Opera.
- Strong communication skills in English; proficiency in additional languages is a plus.
- Excellent interpersonal and problem-solving abilities.
- Ability to work effectively in a team and independently.
- Personal Attributes:
- Service-focused personality with a passion for hospitality.
- Professional appearance and demeanor.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
Benefits
- Competitive, tax-free salary aligned with the Abu Dhabi market.
- Sponsorship of employment visa, medical insurance coverage, and annual leave.
- Opportunities for professional development and career advancement within the Accor group.
- Collaborative work environment with a focus on employee well-being.
