Telephone Operator jobs in Abu Dhabi

As the Telephone Operator, you act as the gateway to guest communication — answering inbound calls with professionalism, managing internal and external connections, delivering guest services (wake-up calls, messages, reservations), and facilitating seamless communication across departments.Telephone Operator jobs in Abu Dhabi.

Key Responsibilities

• Answer all incoming calls promptly and professionally, providing a warm first impression.
• Route calls efficiently to the appropriate guest rooms or hotel departments.
• Assist with requests like reservations, guest inquiries, wake-up calls, and message delivery.
• Maintain and update telephone directories and guest information as needed.
• Support interdepartmental communication and respond to urgent/emergency situations per hotel procedures.
• Log and track phone calls, messages, services requested, and actions taken during shifts.
• Handle administrative tasks relevant to the front office — such as billing prompts and internal coordination.

Qualifications & Skills

• Prior experience in telephone operations or customer service (preferably in a hotel setting) is preferred.
• Strong command of English for clear, professional communication; knowledge of additional languages is an asset.
• Calm composure under pressure with multitasking abilities and keen attention to detail.
• Basic familiarity with hotel systems and front-office operations is advantageous.
• Flexibility to work rotating shifts, weekends, and public holidays.

What’s on Offer

• Competitive salary along with comprehensive benefits—including full uniform, generous staff room discounts, and training resources.
• Be part of a globally respected brand with a dedication to employee wellness and career growth through frameworks like myWellbeing.
• Join an inclusive, collaborative work culture where diversity, belonging, and professional development are prioritized.

How To Apply Telephone Operator jobs in Abu Dhabi