Call Centre Operator jobs in Singapore

As a Call Centre Operator at Yishun Towing Pte Ltd, you will be the first point of contact for customers seeking towing and roadside assistance services. Call Centre Operator jobs in Singapore, Your role will involve managing customer inquiries, dispatching tow trucks, and ensuring that services are rendered quickly and professionally. You will be expected to handle emergency situations with urgency while maintaining high levels of customer service.

Key Responsibilities:

• Answer inbound customer calls related to towing requests, roadside assistance, and inquiries regarding services.
• Provide clear and accurate information to customers regarding towing services, pricing, and service procedures.
• Dispatch towing vehicles and roadside assistance teams, ensuring efficient coordination and timely service delivery.
• Maintain accurate records of customer interactions, service requests, and dispatch details.
• Address customer concerns, complaints, and issues in a calm and professional manner, aiming for swift resolution.
• Work with drivers to ensure all details are communicated for smooth and safe towing operations.
• Monitor service progress and provide updates to customers as needed.
• Ensure compliance with safety procedures and company policies during operations.
• Handle emergency situations efficiently and effectively, ensuring customer safety and satisfaction.
• Perform administrative tasks such as data entry and updating service records.

Qualifications:

• Minimum GCE ‘O’ Levels or equivalent.
• Prior experience in a call center or customer service role is preferred.
• Excellent communication skills and a professional phone manner.
• Ability to multitask and handle high-pressure situations.
• Basic computer skills and familiarity with call center software and dispatch systems.
• Strong customer service skills, with the ability to remain calm and empathetic in challenging situations.
• Flexible and willing to work in shifts, including evenings, weekends, and public holidays.

How To Apply Call Centre Operator jobs in Singapore

Send your via mail: 4015 Ang Mo Kio Industrial Park 1, #01-502, Singapore 569631