Our Habitas is looking for a passionate and dedicated Guest Experience Manager to join our team in Saudi Arabia. Guest Experience Manager job opportunities in Saudi Arabia, This key role is responsible for ensuring every guest receives an exceptional experience throughout their stay, from arrival to departure. The ideal candidate will be a customer-focused professional with strong leadership and communication skills, capable of overseeing all aspects of guest relations and ensuring that operational standards are maintained at the highest level.
Company Overview:
Our Habitas is a global hospitality brand dedicated to creating immersive, community-driven experiences for travelers. With properties around the world, Our Habitas focuses on providing meaningful experiences in unique destinations, blending luxury with authentic local culture. We are committed to sustainability, cultural respect, and fostering a sense of belonging for all our guests. At Our Habitas, we believe in creating not just places to stay, but environments that inspire, connect, and create lasting memories.
Key Responsibilities:
- Oversee and manage the guest experience team, ensuring exceptional customer service at all times.
- Welcome and assist guests, addressing any requests or issues promptly and professionally.
- Manage guest check-in and check-out processes, ensuring smooth and efficient service.
- Anticipate guests’ needs and go above and beyond to exceed their expectations.
- Coordinate with various departments (housekeeping, kitchen, and maintenance) to ensure guest satisfaction.
- Collect and analyze guest feedback to identify areas for improvement.
- Develop and implement training programs for staff to enhance the guest experience.
- Handle any guest complaints or concerns with diplomacy, turning challenging situations into positive experiences.
- Ensure compliance with hotel policies and procedures while maintaining a warm and welcoming atmosphere.
Qualifications:
- Previous experience in a guest service or hospitality management role, preferably in a luxury or boutique hotel setting.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- A passion for providing exceptional guest service.
- Ability to work flexible hours, including weekends and holidays.
- Fluency in English; additional languages are a plus.
