Front Office Supervisor, Fairmont Hotels & Resorts, a globally recognized luxury hotel brand, is seeking a dedicated and experienced Front Office Supervisor to join our esteemed team in the United Arab Emirates. The successful candidate will play a pivotal role in ensuring the smooth operation of the front office, delivering exceptional guest experiences, and leading the front office team with professionalism and efficiency.
Job Details:
- Employer Name: Fairmont
- Job Location: United Arab Emirates
- Salary: AED2050.00 – AED3500.00 Monthly
- Job Position: Front Office Supervisor
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Education: High School or Diploma Degree
- Experience: 1-2 Basic Requirements
Key Responsibilities:
Guest Services Management:
- Oversee daily front office operations to ensure seamless service delivery.
- Greet and assist guests with check-in/check-out procedures, room assignments, and inquiries.
- Address and resolve guest complaints and concerns promptly, ensuring guest satisfaction.
- Maintain a high standard of customer service, ensuring all guests feel welcomed and valued.
Team Leadership:
- Supervise, train, and mentor front office staff, fostering a positive and productive work environment.
- Schedule and manage staff shifts, ensuring adequate coverage at all times.
- Conduct performance evaluations and provide feedback to team members.
- Promote teamwork and collaboration among the front office team.
Operational Efficiency:
- Monitor and manage front office processes, ensuring adherence to hotel policies and procedures.
- Coordinate with other departments to ensure smooth operations and guest satisfaction.
- Maintain accurate records of guest transactions and activities.
- Assist in the implementation and maintenance of front office technology and systems.
Financial Responsibilities:
- Assist in managing the front office budget, controlling costs without compromising service quality.
- Handle cash transactions, billing, and financial reports accurately.
- Ensure proper handling of guest accounts, payments, and deposits.
Qualifications:
- Previous experience in a supervisory role within the hospitality industry, preferably in a luxury hotel setting.
- Excellent communication and interpersonal skills.
- Strong leadership abilities with a focus on team development and guest service excellence.
- Proficient in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- Fluency in English is required; additional languages are a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement within a renowned luxury hotel brand.
- Comprehensive training and development programs.
- Employee discounts on hotel stays, dining, and other services.
- Company Overview: Fairmont Hotels & Resorts
Fairmont Hotels & Resorts, part of the AccorHotels group, is a luxury hotel brand known for its iconic properties, unparalleled guest experiences, and commitment to excellence. With over a century of history, Fairmont boasts a portfolio of over 80 hotels and resorts worldwide, each offering unique and memorable experiences. From the historic Fairmont Banff Springs in Canada to the modern Fairmont Singapore, our hotels are recognized for their distinctive architecture, exceptional service, and unwavering commitment to sustainability.
At Fairmont, we believe that our colleagues are the heart of our success. We are dedicated to creating a work environment that fosters growth, innovation, and a sense of belonging. Our team members are passionate about providing outstanding service and creating unforgettable moments for our guests. Join us at Fairmont, where you can be part of a global family and build a rewarding career in the world of luxury hospitality.
How to apply:
- Dear candidates kindly send your resume or send your resume
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