jobs in Luxembourg for foreigners, CTG Luxembourg PSF is a leading provider of IT solutions and services, dedicated to helping organizations leverage technology to achieve their business goals. With a strong presence in Luxembourg and a focus on innovation, excellence, and client satisfaction, CTG Luxembourg PSF offers a comprehensive range of IT consulting, staffing, and managed services to clients across various industries. Our team of skilled professionals is committed to delivering tailored solutions and superior customer service, helping clients navigate the complexities of the digital landscape and drive business success. Join us at CTG Luxembourg PSF and become part of a dynamic and forward-thinking company at the forefront of the IT industry.
Job Description:
As a Call Desk Agent at CTG Luxembourg PSF, you will play a crucial role in providing exceptional technical support and customer service to our clients. Working in our call center, you will be the first point of contact for clients seeking assistance with IT-related issues, inquiries, and requests.
Job Details:
- Employer Name: CTG Luxembourg PSF
- Job Location: Luxembourg
- Salary:€1050.00 – €3500.00 Monthly
- Job Position: Call Desk Agent
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Education: High School or Diploma Degree
- Experience: 1-2 Basic Requirements
Your responsibilities may include:
- Answering incoming calls and responding to emails and tickets promptly and professionally
- Troubleshooting technical issues and providing timely resolution or escalation as needed
- Providing guidance and instructions to clients on how to resolve common IT problems
- Documenting all client interactions and technical issues accurately in the ticketing system
- Collaborating with other members of the support team and technical specialists to resolve complex issues
- Following up with clients to ensure that their issues have been resolved to their satisfaction
- Providing proactive communication and updates to clients regarding the status of their requests
- Adhering to service level agreements (SLAs) and performance metrics to meet or exceed client expectations
- Participating in ongoing training and development activities to enhance technical skills and knowledge
Qualifications:
- Previous experience in a customer service or technical support role preferred
- Strong technical aptitude and familiarity with IT systems, software, and hardware
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to non-technical users
- Patience, empathy, and a customer-centric approach to problem-solving
- Ability to work effectively in a fast-paced, high-volume environment
- Proficiency in using help desk software and ticketing systems
- Fluency in English; additional languages such as French or German are a plus
- Flexibility to work various shifts, including evenings, weekends, and holidays
Company Benefits:
CTG Luxembourg PSF values its employees and offers a range of benefits to support their well-being and professional development. In addition to competitive wages, we provide:
- Opportunities for career advancement and growth within the company
- Training and certification programs to enhance technical skills and knowledge
- Health insurance and other employee benefits
- A positive and collaborative work environment with opportunities for teamwork and innovation
- Canada Jobs Opportunities.
Join the CTG Luxembourg PSF team and become part of a company that is dedicated to delivering excellence in IT services and solutions. Apply now to start your career in the dynamic and rewarding field of technology.
How to apply:
- Dear candidates kindly send your resume to or at visit the official website: https://jobs.ctg.eu/lux/en/find-your-job/
Please Share These Jobs: jobs in Luxembourg for foreigners
Disclaimer Notice: Please note that careerjobplace.com serves as an informational platform for sharing available jobs worldwide. When you click on the apply button, you will be redirected to the career page of the respective job provider. We want to clarify that careerjobplace.com is not directly or indirectly involved in any stage of the recruitment process. We strongly advise against paying any fees for job applications or recruitment procedures. Stay vigilant and exercise caution throughout your job search.
