Al Ain University (AAU), established in 2004, is a prominent private institution in the United Arab Emirates, operating campuses in both Al Ain and Abu Dhabi. Call Center jobs Abu Dhabi, The university offers a diverse range of undergraduate and graduate programs across six colleges: Engineering, Pharmacy, Law, Education, Humanities and Social Sciences, Business, and Communication and Media. AAU is accredited by the UAE Ministry of Education and has achieved international recognition for several of its programs. For instance, the College of Business has earned the prestigious AACSB accreditation, underscoring its commitment to excellence in business education.
AAU is currently seeking qualified candidates for the position of Call Center & Customer Service Representative at its Abu Dhabi campus. This role is within the Admission and Registration Unit and is exclusively open to UAE Nationals.
Qualifications:
- Bachelor’s Degree
- Proficiency in both English and Arabic, spoken and written
- Excellent interpersonal and verbal communication skills
- Strong computer skills, particularly in MS Office programs
- Ability to manage confidential information
- Enthusiastic fresh graduates are encouraged to apply
Experience:
- Minimum of 2 years in call center or customer service roles; experience within the UAE is a plus
Key Responsibilities:
- Provide information related to university admission policies and conditions to prospective students
- Stay updated and disseminate information regarding university programs, specializations, fees, and other relevant details
- Respond to inquiries concerning exams, holidays, course schedules, and other academic matters
- Follow up on student queries and communicate with students via email
- Prepare daily and monthly reports as needed and report to the Deputy General Registrar
- Record all inquiries and maintain proper documentation
- Contact students who have dropped out to understand their reasons and offer assistance
- Conduct surveys related to AAU programs and services
- Perform other duties as assigned by the General Registrar
General Conditions:
- Proficiency in both English and Arabic, spoken and written
- Enthusiastic fresh graduates are encouraged to apply
- Good command of computer skills, particularly MS Office programs
- Ability to manage confidential information is essential
- Excellent interpersonal and verbal communication skills
Interested candidates are invited to send their updated CVs, clearly showing Photo ID, Education, Skills, and Experience, to the Human Resources Unit at AAU. Please note that AAU does not recruit through agencies and will never ask for any payments related to visa, recruitment, or travel expenses.
How To Apply Call Center jobs Abu Dhabi
Send your via mail: Al Jimi, Near Al Ain Municipality, Al Ain – Abu Dhabi – United Arab Emirates
What are the typical qualifications required for a Call Center job in Abu Dhabi?
Most employers require at least a high school diploma or a bachelor’s degree.
Fluency in English and Arabic is often preferred.
What is the average salary for Call Center jobs in Abu Dhabi?
The salary for a Call Center Agent in Abu Dhabi typically ranges between AED 3,000 – AED 6,000 per month, depending on experience and employer.
What are the main responsibilities of a Call Center agent in Abu Dhabi?
Handling inbound and outbound calls, assisting customers with inquiries, complaints, or service requests.
Providing accurate information about products, services, and company policies.
