Loom Collection, a family-owned modern furniture and home décor retailer based in Dubai, is seeking a dedicated and customer-focused Customer Experience Associate to join our team. Customer Experience Associate jobs in Dubai, Established in 2019, we are committed to offering unique, high-quality designs that bring warmth and sophistication to homes across the UAE. Our passion for well-designed, stylish, and practical furniture drives us to provide personalized customer service and exceptional products.
Key Responsibilities:
- Customer Support: Provide prompt, courteous, and professional assistance to customers via phone, email, live chat, and in-person interactions, addressing inquiries and resolving issues effectively.
- Product Knowledge: Develop a deep understanding of our product range to guide customers in making informed purchasing decisions and offer personalized recommendations.
- Order Processing: Efficiently handle order placements, modifications, cancellations, and follow-ups, ensuring accuracy and timely fulfillment.
- Feedback Management: Collect and analyze customer feedback to identify areas for improvement and collaborate with the team to enhance overall customer satisfaction.
- Record Maintenance: Maintain accurate and up-to-date customer records, interactions, and transactions in our CRM system.
- Team Collaboration: Work closely with sales, logistics, and after-sales teams to ensure a seamless customer experience from inquiry to delivery.
Qualifications:
- Education: High school diploma or equivalent; a bachelor’s degree in Business, Marketing, or a related field is advantageous.
- Experience: Minimum of 1-2 years in a customer service or customer experience role, preferably within the retail or e-commerce sectors.
- Communication Skills: Excellent verbal and written communication skills in English; proficiency in Arabic is a plus.
- Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite; experience with e-commerce platforms is beneficial.
- Interpersonal Skills: Strong problem-solving abilities, empathy, and a customer-centric mindset.
- Adaptability: Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
How To Apply Customer Experience Associate jobs in Dubai
Send your via mail: Rd B1 1 Al Hawai Compound, Warehouse 17 – Dubai – United Arab Emirates
A Customer Experience Associate is responsible for ensuring customer satisfaction by:
Handling customer inquiries via phone, email, or chat
Managing order processing and tracking
Resolving customer complaints efficiently
What skills are required for a Customer Experience Associate job?
Employers in Dubai typically look for candidates with:
Excellent communication skills (English is a must; Arabic is a plus)
Problem-solving and conflict-resolution abilities
What is the average salary for a Customer Experience Associate in Dubai?
The salary varies based on experience and the company, but generally, it ranges between AED 4,000 to AED 8,000 per month.
