AJ Bell is one of the UK’s leading investment platforms, offering low-cost, easy-to-use services to help people invest and manage their money. Customer Marketing Executive jobs London UK, The company provides self-invested personal pensions (SIPPs), ISAs, dealing accounts, and more through their platforms like AJ Bell Youinvest and AJ Bell Investcentre. Known for innovation, transparency, and strong customer focus, AJ Bell is a publicly listed company on the London Stock Exchange.
AJ Bell is committed to diversity and inclusion, providing opportunities for growth, learning, and career development in a supportive and dynamic work environment.
Job Overview
As a Customer Marketing Executive, you’ll support the delivery of customer engagement and retention campaigns across AJ Bell’s marketing channels. Your goal will be to help drive customer satisfaction, product usage, and loyalty through data-driven marketing initiatives.
Key Responsibilities:
- Assist in planning and executing customer retention and upsell campaigns
- Manage email marketing campaigns using marketing automation tools
- Write and proof engaging marketing copy for digital and print
- Support the development of personalised, segmented campaigns
- Analyse customer data and campaign performance to inform strategy
- Work closely with internal teams, including product, design, compliance, and customer services
- Maintain marketing campaign calendars and reports
- Contribute ideas for content, campaigns, and customer journey improvements
Qualifications & Requirements:
- Degree in Marketing, Business, Communications or related field (or equivalent experience)
- 2+ years of experience in customer or digital marketing roles
- Experience with CRM systems and marketing automation (e.g., Salesforce, HubSpot)
- Strong writing and editing skills for customer-facing content
- Analytical mindset with experience using tools like Google Analytics or Power BI
- Excellent communication and teamwork skills
- Financial services experience is a plus, but not essential
Salary & Benefits:
- Competitive base salary
- Performance-based annual bonus
- 25+ days holiday + bank holidays
- Company pension scheme
- Share purchase plan and profit-sharing scheme
- Hybrid working model (home/office split)
- Private medical insurance
- Study support and professional development
- Discounted gym memberships
- Inclusive and supportive workplace culture
