Customer Service Officer jobs in Singapore

Bank of China Limited is seeking an enthusiastic and service-oriented Customer Service Officer to join its team in Singapore. Customer Service Officer jobs in Singapore, The ideal candidate will be responsible for delivering exceptional customer service, handling customer inquiries, and providing support to ensure a seamless banking experience for clients.

Key Responsibilities:

• Handle customer inquiries and provide accurate information regarding the bank’s products and services, including accounts, loans, credit cards, and digital banking solutions.
• Assist customers with account transactions, fund transfers, and other banking-related processes.
• Address and resolve customer complaints promptly and professionally to ensure customer satisfaction.
• Process applications for banking services such as account openings, card applications, and loan approvals.
• Provide guidance to customers on the use of online banking platforms and mobile applications.
• Maintain customer records and ensure all documentation is updated in compliance with regulatory and company policies.
• Work closely with internal departments to follow up on customer issues and ensure timely resolution.
• Assist in promoting the bank’s products and cross-selling opportunities based on customer needs.
• Ensure compliance with the bank’s policies, procedures, and regulatory requirements.
• Participate in ongoing training to stay up-to-date with banking products, compliance guidelines, and customer service best practices.

Requirements:

• Diploma/Degree in Business, Banking, Finance, or a related field.
• 1-2 years of experience in customer service, preferably within the banking or financial services sector.
• Strong interpersonal and communication skills, with the ability to interact effectively with customers from diverse backgrounds.
• Good problem-solving skills and attention to detail.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Knowledge of banking regulations and financial products would be an advantage.
• Ability to handle confidential information with professionalism and discretion.
• Fluency in English and Mandarin to communicate effectively with Chinese-speaking clients.

Benefits:

• Attractive remuneration package with performance-based incentives.
• Opportunities for career progression and professional development.
• Comprehensive healthcare and wellness benefits.
• A supportive and inclusive work environment.
• Training programs to enhance skills and banking knowledge.

How To Apply Customer Service Officer jobs in Singapore

Send your via mail: 133 Middle Rd, #03-01 BOC Plaza, Singapore 188974