As a Technical Specialist at our Canadian office, you will play a crucial role in delivering cutting-edge solutions to our diverse clientele. Your primary responsibility will be to provide expert technical support, troubleshooting, and problem-solving assistance to our customers, ensuring they receive the best-in-class service.
||Job in Canada with Visa Sponsorship
||High School / Secondary
||CAD 15.00 – CAD 30.00 @ hour
- Collaborate with cross-functional teams to understand customer needs and identify technical solutions that align with business objectives.
- Offer outstanding technical support and guidance to customers via various communication channels, including email, phone, and chat.
- Diagnose and resolve complex technical issues related to our products, services, and applications, ensuring prompt resolution and customer satisfaction.
- Assist in the design, development, and implementation of customized solutions to address specific customer requirements.
- Conduct product demonstrations and training sessions for clients, empowering them to maximize the use of our offerings.
- Keep up-to-date with industry trends and advancements, staying abreast of the latest technologies, and sharing knowledge with team members.
- Collaborate with our engineering and product teams to provide valuable insights for continuous product improvement.
- Document technical support processes, creating comprehensive guides and knowledge base articles.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in technical support, IT consulting, or a similar role within the technology industry.
- Strong problem-solving and analytical skills with the ability to think critically and creatively.
- Proficiency in programming languages such as Java, Python, or C++, and a solid understanding of software development principles.
- Excellent communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical audiences effectively.
- Customer-centric approach, with a strong focus on providing exceptional service and building positive relationships.
- Ability to work collaboratively in a fast-paced and dynamic environment, handling multiple tasks simultaneously.
- Valid work authorization or eligibility for visa sponsorship to work in Canada.
Perks and Benefits:
- Competitive salary package with performance-based incentives.
- Health and wellness benefits, including medical, dental, and vision coverage.
- Generous vacation and paid time off.
- Career development opportunities with ongoing training and mentorship programs.
- A vibrant and inclusive work culture that encourages innovation and creativity.
- Opportunity to live and work in beautiful Canada with visa sponsorship available.
If you are an ambitious and talented Technical Specialist with a passion for technology and a desire to work in Canada, seize this opportunity and take your career to new heights. Apply now to embark on an exciting journey with us!
Check: IMDAD Company Job Vacancies