please don’t skip this article: Tech Tone Pvt Ltd, a famous technology remedies business based in Dubai, United Arab Emirates service settings in Dubai that include visa sponsorship. The company is devoted to giving innovative products and services to clients in different sectors, focusing on customer contentment, technical efficiency, and functional quality. Technology Tone has actually become a trustworthy ally for companies looking to make use of technology to enhance efficiency, efficiency, and achievements in the contemporary electronic environment.
Position Demands and Responsibilities
As a Customer Care Agent at Technology Tone Pvt Ltd in Dubai, you will certainly be accountable for providing exceptional customer service and support to clients, ensuring their requirements and inquiries are dealt with without delay and effectively. You will certainly function as the key factor of call for clients, providing help, fixing issues, and keeping positive connections to enhance total contentment and loyalty.
Job Details:
- Employer Name: Tech Tone Pvt Ltd
- Job Location: United Arab Emirates
- Salary: AED1050.00 – AED2350.00 Monthly
- Job Position: customer service
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Education: High School or Diploma Degree
- Experience: 1-2 Basic Requirements
Key Responsibilities:
- Respond to customer inquiries, requests, and concerns via phone, email, chat, or social media channels in a timely and professional manner.
- Provide product information, pricing, and availability to customers, guiding them through the purchasing process and offering personalized recommendations as needed.
- Assist customers with order placement, tracking, cancellations, and returns, ensuring accuracy and efficiency in processing transactions.
- Troubleshoot technical issues and escalate complex problems to the appropriate department or technical support team for resolution.
- Handle customer complaints and escalate unresolved issues to management, striving to achieve swift and satisfactory resolutions.
- Maintain accurate records of customer interactions, transactions, and inquiries using CRM software or other tracking systems.
- Collaborate with cross-functional teams, including sales, marketing, and technical support, to coordinate efforts and provide comprehensive solutions to customers.
- Stay informed about company products, services, promotions, and policies to effectively address customer inquiries and promote customer satisfaction.
- Conduct customer satisfaction surveys and gather feedback to identify areas for improvement and enhance the overall customer experience.
- Uphold Tech Tone’s commitment to excellence, professionalism, and integrity in all customer interactions, fostering positive relationships and loyalty.
Qualifications:
- Bachelor’s degree or equivalent experience in business, marketing, or related field.
- Proven experience in customer service, sales support, or a related role.
- Excellent communication skills, both verbal and written, with the ability to articulate information clearly and professionally.
- Strong problem-solving skills and ability to handle challenging situations with patience and empathy.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk) is preferred.
- Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
- Fluency in English is required; proficiency in additional languages is an asset.
- Valid work authorization for employment in Dubai.
Benefits:
- Competitive salary package with performance-based incentives.
- Visa sponsorship for eligible candidates.
- Health insurance coverage.
- Opportunities for professional development and career advancement.
- Collaborative and supportive work environment.
- Flexible work hours and remote work options.
- Employee discounts and perks.
- Canada Jobs Opportunities.
Join Tech Tone Pvt Ltd in Dubai and be part of a dynamic team dedicated to delivering exceptional customer service and driving success for businesses through innovative technology solutions. Apply now and embark on a rewarding career in customer service excellence.
How to apply:
- Dear candidates kindly send your resume to
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