Support Associate, Wolt is a leading food delivery and tech company with a significant presence in Luxembourg, providing a seamless platform for customers to order food from their favorite restaurants and get it delivered to their doorstep. Our mission is to create delightful experiences for our customers, restaurant partners, and couriers by offering fast, reliable, and high-quality service. We value innovation, teamwork, and a customer-focused approach to business. At Wolt, we’re passionate about connecting people with great food and supporting local businesses.
Job Overview:
Wolt is seeking a dynamic and customer-oriented Support Associate to join our team in Luxembourg. As a Support Associate, you will play a crucial role in ensuring customer satisfaction by providing top-notch support and resolving customer inquiries. This role requires excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment. The ideal candidate has experience in customer service, a proactive approach to addressing issues, and a commitment to delivering a positive customer experience.
Job Details:
- Employer Name: Wolt
- Job Location: Luxembourg
- Salary:€2550.00 – €3500.00 Monthly
- Job Position: Support Associate
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Education: High School or Diploma Degree
- Experience: 1-2 Basic Requirements
Responsibilities:
- Respond to customer inquiries via chat, email, or phone, providing accurate and timely information.
- Assist customers with order-related issues, such as tracking deliveries, processing refunds, and handling complaints.
- Collaborate with restaurant partners and couriers to ensure smooth order processing and timely deliveries.
- Maintain detailed records of customer interactions and update customer relationship management (CRM) software.
- Follow company protocols and guidelines to ensure a consistent and high-quality customer experience.
- Escalate complex issues to the appropriate team members or supervisors for further resolution.
- Participate in training and development programs to stay updated on Wolt’s services and best practices.
- Contribute to a positive and collaborative work environment.
Qualifications:
- Previous experience in customer service, support, or a related field is preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-focused approach.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficiency in customer service software and technology tools.
- Flexibility to work different shifts, including evenings and weekends, if required.
- Fluency in French or German is required; additional languages such as English or Luxembourgish are a plus.
Why Join Wolt?
By joining Wolt as a Support Associate, you become part of a dynamic team dedicated to providing exceptional customer service in Luxembourg. We offer competitive compensation, comprehensive benefits, and flexible work hours. If you are passionate about helping people and enjoy working in a fast-paced environment, we encourage you to apply.
Application Process:
To apply for this position, please submit your resume and a cover letter outlining your relevant experience and interest in joining Wolt as a Support Associate. We look forward to hearing from you!
- For more information about Wolt and our services, please visit our website or contact our HR department.
How to apply:
- Dear candidates kindly send your resume or send your resume to the official website link below:
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