Client Service Representative

Client Service Representative, True North Disability Services is a leading organization dedicated to assisting individuals in navigating and securing disability benefits. With a mission to empower our clients through expert guidance and unwavering support, we pride ourselves on delivering exceptional service and achieving outstanding results. Our team is composed of passionate professionals who are committed to making a difference in the lives of those we serve. At True North Disability Services, we foster a collaborative and inclusive work environment that values each team member’s contributions and encourages professional growth.

Role Overview:

We are seeking a compassionate and detail-oriented Client Service Representative to join our dedicated team. The successful candidate will be responsible for providing exceptional service to our clients, assisting them through the application and appeal processes for disability benefits. This role requires excellent communication skills, a high level of empathy, and a strong commitment to client satisfaction. If you are a proactive individual with a passion for helping others, we invite you to apply for this rewarding opportunity.

Job Details:

  • Employer Name: Jamey Jordison Ltd.
  • Job Location: Canada
  • Salary:CAD$1550.00 – CAD$2500.00 Monthly
  • Job Position: Client Service Representative
  • Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
  • Education: High School or Diploma Degree
  • Experience: 1-2 Basic Requirements
Key Responsibilities:
  • Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, providing information, and guiding them through the disability benefits process.
  • Case Management: Manage client cases from initial consultation through to application submission and appeals, ensuring timely and accurate documentation.
  • Documentation Assistance: Assist clients in completing necessary forms and gathering required documentation, ensuring all submissions meet regulatory standards.
  • Follow-Up: Conduct regular follow-up with clients to provide updates on their case status, address any concerns, and ensure continued support.
  • Record Keeping: Maintain accurate and detailed client records in our case management system, ensuring all information is up-to-date and confidential.
  • Problem-Solving: Identify and resolve issues or obstacles that may arise during the application or appeal process, advocating on behalf of clients as needed.
  • Collaboration: Work closely with other team members, including legal professionals and benefits specialists, to provide comprehensive support to clients.
  • Training and Development: Participate in ongoing training and professional development opportunities to stay current with industry regulations and best practices.
  • Feedback: Gather and relay client feedback to improve service quality and client satisfaction continuously.
  • Education: High school diploma or equivalent required; post-secondary education in a related field is preferred.
  • Experience: Minimum of 2 years of experience in a client service role, preferably in a legal, healthcare, or benefits-related environment.
  • Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
  • Technical Proficiency: Proficiency in Microsoft Office Suite and experience with case management software or CRM systems.
  • Organizational Skills: Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
  • Interpersonal Skills: High level of empathy and interpersonal skills, with a genuine passion for helping others.
  • Problem-Solving: Ability to think critically and resolve issues effectively, with a proactive approach to problem-solving.
  • Team Player: Collaborative mindset with the ability to work effectively in a team environment.
  • Attention to Detail: Exceptional attention to detail and accuracy in managing client information and documentation.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Why Join True North Disability Services?
  • Impactful Work: Contribute to meaningful work that makes a significant difference in the lives of our clients.
  • Supportive Environment: Join a collaborative and supportive team that values each employee’s contributions.
  • Career Growth: Opportunities for professional development and career advancement within the organization.
  • Competitive Compensation: Attractive salary package and comprehensive benefits.
  • Inclusive Culture: Work in an inclusive environment that celebrates diversity and encourages innovation.
Application Process:

If you are a compassionate and dedicated professional with a passion for client service, we invite you to apply for the Client Service Representative position at True North Disability Services. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

How to apply:
  • Dear candidates kindly send your resume or send your resume to the office time 5668 192 St #104, Surrey, BC V3S 2V7
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