Customer Service, Vancouver Prop & Costume Ltd. is a premier provider of high-quality props, costumes, and accessories, serving the entertainment, theater, and event industries across Canada. With a rich history and a reputation for excellence, we are dedicated to helping our clients bring their creative visions to life. Our extensive inventory, combined with our commitment to outstanding customer service, makes us a trusted partner for productions of all sizes. At Vancouver Prop & Costume Ltd., we foster a creative and inclusive work environment where every team member is valued and encouraged to contribute to our collective success.
Role Overview:
We are seeking a friendly, knowledgeable, and detail-oriented Customer Service Representative to join our dynamic team. The successful candidate will be responsible for providing exceptional service to our clients, assisting them with their needs, and ensuring a seamless experience from inquiry to delivery. If you have a passion for customer service and an interest in the entertainment and costume industry, we invite you to apply for this exciting opportunity.
Job Details:
- Employer Name: Vancouver Prop & Costume Ltd
- Job Location: Canada
- Salary:CAD$1550.00 – CAD$2500.00 Monthly
- Job Position: Customer Service
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Education: High School or Diploma Degree
- Experience: 1-2 Basic Requirements
Key Responsibilities:
- Client Interaction: Serve as the primary point of contact for clients, addressing inquiries via phone, email, and in-person visits.
- Order Processing: Assist clients with placing orders, ensuring all details are accurately recorded and processed in a timely manner.
- Product Knowledge: Maintain a thorough understanding of our inventory, providing clients with expert advice and recommendations based on their needs.
- Problem-Solving: Handle client complaints and issues professionally, working to resolve them efficiently and to the client’s satisfaction.
- Sales Support: Collaborate with the sales team to identify and pursue new business opportunities and to provide support for ongoing projects.
- Documentation: Maintain accurate records of client interactions, orders, and feedback, ensuring all information is up-to-date and easily accessible.
- Inventory Coordination: Work closely with the inventory team to ensure the availability of products and to manage any stock-related issues.
- Follow-Up: Conduct regular follow-up with clients to ensure their satisfaction and to address any additional needs or concerns.
- Event Support: Assist with the preparation and coordination of events, including product setup and client support on-site as needed.
Qualifications:
- Education: High school diploma or equivalent; post-secondary education in a related field is preferred.
- Experience: Minimum of 2 years of experience in a customer service role, preferably within the retail or entertainment industry.
- Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Technical Proficiency: Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
- Organizational Skills: Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
- Interpersonal Skills: High level of empathy and interpersonal skills, with a genuine passion for helping others.
- Problem-Solving: Ability to think critically and resolve issues effectively, with a proactive approach to problem-solving.
- Team Player: Collaborative mindset with the ability to work effectively in a team environment.
- Attention to Detail: Exceptional attention to detail and accuracy in managing client information and orders.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Why Join Vancouver Prop & Costume Ltd.?
- Creative Environment: Be part of a company that values creativity and encourages innovative thinking.
- Career Growth: Opportunities for professional development and career advancement within the organization.
- Competitive Compensation: Attractive salary package, comprehensive benefits, and performance-based incentives.
- Supportive Culture: Join a collaborative and supportive team that values each employee’s contributions.
- Inclusive Workplace: Work in an inclusive environment that celebrates diversity and fosters a sense of belonging.
Application Process:
If you are a motivated and customer-focused individual with a passion for the entertainment and costume industry, we invite you to apply for the Customer Service Representative position at Vancouver Prop & Costume Ltd. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
How to apply:
- Dear candidates kindly send your resume or send your resume to the office 4150 McConnell Dr, Burnaby, BC V5A 3Y9
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