Customer Service, Bodo Möller Chemie Middle East FZE is a leading distributor of specialty chemicals and solutions, serving a wide range of industries across the Middle East region. With a focus on innovation, quality, and customer satisfaction, we offer an extensive portfolio of products and services tailored to meet the diverse needs and requirements of our clients. From adhesives and sealants to coatings and lubricants, Bodo Möller Chemie Middle East is committed to providing reliable and sustainable solutions that drive success and growth for our customers.
Job Description:
Bodo Möller Chemie Middle East FZE is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the primary point of contact for our customers, providing exceptional service and support to meet their needs and exceed their expectations. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences. If you are looking for an exciting opportunity to contribute to a dynamic and growing company, we invite you to apply for the position of Customer Service at Bodo Möller Chemie Middle East.
Job Details:
- Employer Name: Bodo Möller Chemie Middle East FZE
- Job Location: United Arab Emirates
- Salary: AED10050.00 – AED13500.00 Monthly
- Job Position: Customer Service
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Education: High School or Diploma Degree
- Experience: 1-2 Basic Requirements
Key Responsibilities:
- Serve as the main point of contact for customer inquiries, orders, and complaints, ensuring prompt and professional resolution.
- Respond to customer inquiries via phone, email, and other communication channels, providing accurate information and assistance.
- Process customer orders, including order entry, tracking, and fulfillment, ensuring accuracy and timeliness.
- Coordinate with internal departments, including sales, logistics, and finance, to ensure smooth order processing and delivery.
- Handle customer complaints and concerns effectively, investigating issues and providing appropriate solutions or escalations as needed.
- Proactively follow up with customers to ensure satisfaction with products and services, and identify opportunities for upselling or cross-selling.
- Maintain customer records and documentation accurately and securely in the company database.
- Collaborate with the sales team to identify customer needs and preferences, and support sales initiatives and campaigns.
- Stay updated on product offerings, pricing, and promotions to provide informed assistance to customers.
- Assist in other customer service-related tasks and projects as assigned by the supervisor or management.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience in a customer service or sales support role, preferably in the chemical industry or a related field.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in computer applications, including MS Office and CRM software.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of customer service principles and practices.
- Fluency in English; knowledge of additional languages is an advantage.
- Commitment to delivering exceptional customer service and representing the company’s values.
Company Culture:
At Bodo Möller Chemie Middle East FZE, we are dedicated to fostering a culture of excellence, integrity, and collaboration. We value teamwork, innovation, and continuous improvement, and we strive to create a positive and inclusive work environment where every team member feels valued and empowered to succeed. As part of our team, you will have the opportunity to grow both personally and professionally while making a meaningful contribution to the success of our company. Join us at Bodo Möller Chemie Middle East and be part of a company that is committed to excellence in customer service and chemical solutions.
How to apply:
- Dear candidates kindly send your resume to or at
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