jobs in Qatar Customer Service, Ajwan Group is a premier bakery located in the heart of Qatar, dedicated to crafting delicious and high-quality baked goods for our valued customers. Our commitment to excellence and customer satisfaction sets us apart, and we take pride in delivering exceptional products and service every day. As we continue to grow and expand our operations, we are seeking passionate individuals to join our team as Customer Service Representatives.
Position Overview:
As a Customer Service Representative at Fold Baked Goods, you will be the face of our brand, providing friendly and attentive service to our customers both in person and over the phone. You will play a crucial role in ensuring that every customer has a positive experience by assisting with inquiries, taking orders, and addressing any concerns or issues promptly and professionally. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service.
Job Details:
- Employer Name: Ajwan Group
- Job Location: Qatar
- Salary: QAR2050.00 – QAR3500.00 Monthly
- Job Position: Customer Service
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Education: High School or Diploma Degree
- Experience: 1-2 Basic Requirements
Key Responsibilities:
- Greet customers warmly and assist them with their inquiries, orders, and purchases.
- Provide product information, recommendations, and assistance with menu selections.
- Process orders accurately and efficiently using our point-of-sale (POS) system.
- Handle customer complaints or concerns with empathy and professionalism, striving to resolve issues to the customer’s satisfaction.
- Maintain cleanliness and organization of the customer service area, including display cases and seating areas.
- Answer phone calls and respond to emails in a timely and courteous manner.
- Collaborate with other team members to ensure smooth operations and exceptional customer service at all times.
- Uphold company policies and procedures, including food safety and hygiene standards.
Qualifications:
- Previous experience in customer service, preferably in a retail or food service environment.
- Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
- Strong problem-solving skills and ability to handle challenging situations with grace and professionalism.
- Basic math skills and proficiency in using point-of-sale (POS) systems.
- Ability to work efficiently in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
- Flexibility to work evenings, weekends, and holidays as needed.
- Fluency in English is required; knowledge of Arabic or other languages is a plus.
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Benefits:
- Competitive salary and opportunities for performance-based bonuses.
- Training and development opportunities to enhance your skills and advance your career.
- Employee discounts on our delicious baked goods.
- Positive and supportive work environment with opportunities for growth and advancement.
- Work-life balance with flexible scheduling options.
Join the team at Fold Baked Goods and be part of a company that values excellence, teamwork, and customer satisfaction. If you are passionate about delivering exceptional service and creating memorable experiences for customers, we want to hear from you. Apply today to become a Customer Service Representative at Fold Baked Goods in Qatar!
How to apply:
- Dear candidates kindly send your resume to Info@ajwan.group
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