Customer Service Advisor

Customer Service Advisor, Barclays is a leading global financial services provider, with a history that dates back over 325 years. Headquartered in London, we offer a wide range of services in personal, corporate, and investment banking, as well as wealth management and financial planning. Our commitment to innovation, customer-centricity, and ethical banking has earned us a reputation for excellence and trustworthiness. At Barclays, we believe in creating opportunities to rise and are dedicated to helping individuals, businesses, and communities achieve their ambitions. Join us and become part of a team that values integrity, collaboration, and continuous improvement.

Role Overview:

As a Customer Service Advisor at Barclays, you will play a crucial role in delivering exceptional service to our customers. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about our products and services. This position is ideal for individuals who are passionate about helping others, have excellent communication skills, and thrive in a dynamic, fast-paced environment. As a Customer Service Advisor, you will help to maintain Barclays’ high standards of customer satisfaction and support our mission to be the most trusted financial partner.

Job Details:

  • Employer Name: Barclays
  • Job Location: United Kingdom(England)
  • Salary:£2550.00 – £3500.00 Monthly
  • Job Position: Customer Service Advisor
  • Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
  • Education: High School or Diploma Degree
  • Experience: 1-2 Basic Requirements
Key Responsibilities:

Customer Interaction:

  • Provide outstanding service to customers through various channels, including phone, email, and in-person.
  • Assist customers with their inquiries, including account information, transaction details, and product offerings.
  • Handle customer complaints professionally and efficiently, ensuring resolution and customer satisfaction.

Product Knowledge:

  • Stay updated on Barclays’ products and services, including banking, credit cards, loans, and digital banking tools.
  • Provide accurate and relevant information to customers about our offerings.
  • Identify opportunities to cross-sell and upsell products that meet customers’ needs.

Problem Resolution:

  • Address and resolve customer issues promptly, using problem-solving skills and resourcefulness.
  • Escalate complex or unresolved issues to the appropriate department or manager.
  • Follow up with customers to ensure their issues are fully resolved and they are satisfied with the outcome.

Operational Excellence:

  • Maintain accurate records of customer interactions and transactions.
  • Ensure compliance with all Barclays policies, procedures, and regulatory requirements.
  • Participate in training sessions and stay informed about updates in banking regulations and practices.

Team Collaboration:

  • Work collaboratively with team members to achieve departmental goals and targets.
  • Share insights and feedback with colleagues to improve service delivery and customer satisfaction.
  • Support other departments as needed, including assisting with special projects and initiatives.

Customer Engagement:

  • Proactively reach out to customers to inform them of new products, services, and promotions.
  • Conduct customer satisfaction surveys and gather feedback to improve our services.
  • Build strong relationships with customers by providing personalized service and attention.
  • Previous experience in customer service, preferably in a banking or financial services environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • Basic knowledge of banking products and services is advantageous.
  • Proficiency in using computer systems and software applications.
  • A positive, customer-focused attitude and a willingness to learn.
What We Offer:
  • Competitive salary and comprehensive benefits package.
  • Opportunities for career advancement and professional development.
  • A supportive and inclusive work environment.
  • Access to a range of employee resources, including training programs and mentorship.
  • Discounts on banking products and services.
How to apply:
  • Dear candidates kindly send your resume or send your resume
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