MEAT AND SPICE FOR TRADING is a premier provider of high-quality meat and spice products in Qatar. With a commitment to excellence, we source the finest ingredients from around the world to offer our customers an unparalleled selection of products that enhance their culinary experiences. Our company is dedicated to maintaining the highest standards of quality, safety, and customer satisfaction.
At MEAT AND SPICE FOR TRADING, we believe in the power of great food to bring people together. Our mission is to deliver exceptional products that inspire creativity in the kitchen and delight the senses. We are proud to serve a diverse clientele, ranging from individual customers to restaurants and hotels, ensuring that every customer receives the best in product quality and service.
Join our dynamic team and be a part of a company that values innovation, integrity, and excellence. We offer a supportive work environment where your contributions are recognized and valued.
Position Summary:
MEAT AND SPICE FOR TRADING is seeking a dedicated and customer-focused Customer Service Representative to join our team in Qatar. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires excellent communication skills, a positive attitude, and the ability to handle various customer inquiries efficiently.
Job Details:
- Employer Name: MEAT AND SPICE FOR TRADING
- Job Location: Qatar
- Salary: QAR5050.00 – QAR7500.00 Monthly
- Job Position: Customer Service jobs in Qatar with visa sponsorship
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Education: High School or Diploma Degree
- Experience: 1-2 Basic Requirements
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy. Address customer concerns, questions, and feedback promptly and effectively.
- Order Processing: Assist customers with order placement, tracking, and modifications. Ensure accurate and timely processing of orders to meet customer expectations.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and recommendations to customers. Stay updated on new products and promotions.
- Issue Resolution: Handle customer complaints and issues with a problem-solving mindset. Escalate complex cases to the appropriate departments for resolution.
- Documentation: Keep accurate records of customer interactions, transactions, and feedback. Use CRM software to manage customer information and track service requests.
- Sales Support: Assist the sales team with customer inquiries related to product availability, pricing, and promotions. Provide support in generating leads and closing sales.
- Feedback Collection: Gather customer feedback to help the company improve products and services. Communicate customer insights to the management team for continuous improvement.
- Team Collaboration: Work collaboratively with colleagues across departments to ensure a seamless customer experience. Participate in team meetings and training sessions to stay informed about company updates.
Qualifications:
- Experience: Previous experience in customer service or a related field is preferred. Experience in the food industry is a plus.
- Skills: Strong communication and interpersonal skills. Proficiency in using CRM software and other customer service tools.
- Language: Fluency in English is required. Knowledge of Arabic or other languages is an advantage.
- Customer Focus: Ability to empathize with customers and provide solutions that meet their needs. A positive and professional demeanor.
- Problem-Solving: Strong problem-solving skills and the ability to handle difficult situations calmly and effectively.
- Organization: Excellent organizational skills and attention to detail. Ability to multitask and manage time efficiently.
- Education: A high school diploma or equivalent. Additional qualifications in customer service or related fields are advantageous.
Benefits:
- Competitive salary package commensurate with experience and qualifications.
- Comprehensive health and wellness benefits, including medical insurance.
- Opportunities for professional development and career advancement.
- Supportive and inclusive work environment.
- Visa sponsorship for qualified candidates.
- Accommodation and transportation provided by the company.
How to apply:
- Dear candidates kindly send your resume to visit office time Regancy signal الدوحة،, Qatar
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