Conseiller Call Center, Post Luxembourg Company is a leading telecommunications and postal services provider in Luxembourg. With a rich history dating back over a century, we have evolved to become a trusted partner for individuals and businesses, offering a wide range of innovative solutions and services. Our commitment to excellence, customer satisfaction, and technological innovation has made us a market leader in the telecommunications industry in Luxembourg and beyond.
Job Overview:
We are seeking dynamic and customer-focused individuals to join our team as Conseillers Call Center (Call Center Advisors) in Luxembourg. As a Conseiller Call Center, you will play a key role in providing exceptional customer service and support to our clients, handling inquiries, resolving issues, and promoting our products and services. This role requires excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.
Job Details:
- Employer Name: Post Luxembourg Company
- Job Location: Luxembourg
- Salary:€2550.00 – €3500.00 Monthly
- Job Position: Conseiller Call Center
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Education: High School or Diploma Degree
- Experience: 1-2 Basic Requirements
Key Responsibilities:
- Customer Support: Handle incoming calls from customers, addressing their inquiries, concerns, and service requests in a professional and courteous manner.
- Issue Resolution: Troubleshoot technical issues, billing inquiries, and service disruptions, providing timely and effective solutions to ensure customer satisfaction.
- Product Promotion: Educate customers about our products and services, identifying opportunities to upsell or cross-sell additional offerings to meet their needs.
- Documentation: Accurately document customer interactions, including details of inquiries, resolutions, and follow-up actions, in our customer relationship management (CRM) system.
- Quality Assurance: Adhere to established quality standards and performance metrics, striving to achieve and exceed key performance indicators (KPIs) for call handling, customer satisfaction, and sales targets.
- Team Collaboration: Collaborate with colleagues and other departments to resolve complex issues, escalate unresolved issues as needed, and share knowledge and best practices to enhance overall team performance.
Qualifications:
- Experience: Previous experience in a call center or customer service role is preferred but not required. Training will be provided.
- Communication Skills: Excellent verbal and written communication skills in both English and French or German, with the ability to convey information clearly and effectively.
- Customer Focus: Strong customer service orientation and a passion for delivering exceptional customer experiences.
- Problem-Solving: Effective problem-solving skills, with the ability to think quickly on your feet and find creative solutions to customer issues.
- Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Team Player: Collaborative attitude and willingness to work as part of a team to achieve shared goals.
- Computer Proficiency: Basic computer skills and familiarity with Microsoft Office applications and CRM systems.
Benefits:
- Competitive Salary: Competitive salary and benefits package commensurate with experience and qualifications.
- Training and Development: Comprehensive training programs and opportunities for professional development and advancement within the company.
- Health Benefits: Comprehensive health insurance coverage for employees and their families.
- Employee Discounts: Discounts on company services and products for employees and their immediate family members.
- Dynamic Work Environment: A dynamic and supportive work environment where collaboration and innovation are encouraged and valued.
How to apply:
- Dear candidates kindly send your resume or send your resume to the official website link below:
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