Customer Service Representative, Synergy is a leading provider of integrated business solutions in Luxembourg, specializing in customer relationship management, technology services, and business process outsourcing. Our mission is to help businesses build strong connections with their customers through innovative solutions and excellent customer service. With a dedicated team of professionals, Synergy is committed to delivering seamless experiences, ensuring client satisfaction, and fostering long-term relationships. We value teamwork, adaptability, and a customer-focused approach, making Synergy a preferred partner for businesses across various industries.
Job Overview:
Synergy is seeking an enthusiastic and customer-oriented Customer Service Representative to join our team in Luxembourg. As a Customer Service Representative, you will be responsible for assisting customers with inquiries, resolving issues, and providing information about products and services. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others. This role requires the ability to handle customer interactions across multiple channels, including phone, email, and live chat.
Job Details:
- Employer Name: Synergy
- Job Location: Luxembourg
- Salary:€2050.00 – €2500.00 Monthly
- Job Position: Customer Service Representative
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Education: High School or Diploma Degree
- Experience: 1-2 Basic Requirements
Responsibilities:
- Respond to customer inquiries promptly and professionally through various communication channels.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues and complaints, ensuring a satisfactory resolution and a positive customer experience.
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
- Collaborate with other departments to escalate and resolve complex issues when needed.
- Follow company protocols and guidelines to ensure consistent and high-quality customer service.
- Participate in training and development programs to stay updated on products, services, and customer service best practices.
- Contribute to a positive and collaborative team environment.
Qualifications:
- Previous experience in customer service, call centers, or a related field is preferred but not required.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-focused approach.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficiency with customer service software and technology tools.
- Fluency in French or German is required; additional languages such as English or Luxembourgish are a plus.
- Flexibility to work different shifts, including evenings and weekends.
Why Join Synergy?
Joining Synergy as a Customer Service Representative means becoming part of a dynamic team dedicated to providing outstanding customer service. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are passionate about helping people and enjoy working in a collaborative environment, we encourage you to apply.
How to apply:
- Dear candidates kindly send your resume or send your resume to the official mail: do not hesitate to send us your application with your updated CV by email: contact@synergie.lu or call +352 53 24 25
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