Customer Service Representative, Matrashabd Consulting is a leading business consultancy firm based in the United Arab Emirates, providing comprehensive business solutions to a diverse clientele. We specialize in strategy, operations, and customer relationship management. Our goal is to help businesses achieve their objectives by offering expert guidance and innovative solutions. At Matrashabd Consulting, we are committed to fostering a collaborative and client-focused work environment where excellence is a core value. Our team is known for its professionalism, expertise, and dedication to customer satisfaction.
Job Overview:
Matrashabd Consulting is seeking a motivated and customer-focused Customer Service Representative to join our team in the United Arab Emirates. As a Customer Service Representative, you will be responsible for handling client inquiries, providing information about our services, and resolving customer issues. This role requires excellent communication skills, a strong customer-oriented approach, and the ability to work in a fast-paced environment. The ideal candidate will have experience in customer service, a problem-solving mindset, and a passion for building positive client relationships.
Job Details:
- Employer Name: Matrashabd Consulting
- Job Location: United Arab Emirates
- Salary: AED2050.00 – AED3500.00 Monthly
- Job Position: Customer Service Representative
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Education: High School or Diploma Degree
- Experience: 1-2 Basic Requirements
Responsibilities:
- Respond to client inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information about Matrashabd Consulting’s services and solutions.
- Address customer issues and complaints, ensuring prompt and satisfactory resolution.
- Maintain detailed records of customer interactions and update client databases as needed.
- Collaborate with other team members to ensure seamless customer service and support.
- Follow company protocols and guidelines to maintain high-quality customer service.
- Participate in training and development programs to improve customer service skills and knowledge.
- Contribute to a positive work environment and promote teamwork among staff.
Qualifications:
- Previous experience in customer service, call centers, or a related field is preferred but not required.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-oriented approach.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficiency with customer service software and basic computer skills.
- Flexibility to work different shifts, including evenings and weekends, if required.
- Fluency in English is required; additional languages such as Arabic or Hindi are a plus.
Why Join Matrashabd Consulting?
By joining Matrashabd Consulting as a Customer Service Representative, you become part of a dynamic team dedicated to providing excellent business solutions to our clients. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are passionate about customer service and enjoy working in a collaborative environment, we encourage you to apply.
How to apply:
- Dear candidates kindly send your resume via this email,
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